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      <image:caption>Stages of the reflective programme for staff.</image:caption>
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      <image:caption>A process map illustrates the patient journey and is displayed in the waiting room.</image:caption>
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      <image:caption>Panels installed throughout the department guide patients through each stage of their care.</image:caption>
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      <image:caption>Live information screens display current waiting times for departments.</image:caption>
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      <image:caption>A smartphone app allows users to access information remotely to make informed decisions about which A&amp;E department to visit.</image:caption>
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      <image:caption>Panels inform patients where they are and what type of care they can expect. ©Simon Turner Photography</image:caption>
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      <image:caption>Ceiling and wall panels installed in a majors area of A&amp;E.</image:caption>
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      <image:caption>A locator map shows patients where key areas of the A&amp;E department are located.</image:caption>
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      <image:caption>A panel installed in a resus bay. ©Simon Turner Photography</image:caption>
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      <image:caption>Printed leaflets ensure patients have key information about the department at all times.</image:caption>
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      <image:caption>A team member installs a ceiling panel.</image:caption>
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      <image:caption>Support session held with a small group of A&amp;E staff.</image:caption>
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      <image:caption>Incident Tally panel installed in a staff room.</image:caption>
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      <image:caption>Incident tally report done by hospital staff.</image:caption>
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      <image:caption>Staff discussing potential issues whilst at work. © Andy Smith 2014</image:caption>
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      <image:caption>An 'Employee of the Month' scheme began as part of the People Solution.</image:caption>
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    <lastmod>2025-05-12</lastmod>
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